Question 1

how much is shipping, and how long does delivery take?

Accepted Answer

shipping fee: $7free shipping: for orders above $50processing time: up to 4 business daysdelivery time: 5 - 7 business days after shipment(do note: during peak periods, it may take up to 15 business days. we always do our best to get your order to you quickly.)

Question 2

how to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

do you ship internationally?

Accepted Answer

No, we unfortunately do not ship internationally.

Question 4

what if I miss my delivery, or my parcel is lost or damaged?

Accepted Answer

no worries, we’ve got your back. here's what you can do depending on the situation:for missed delivery - if the courier misses a delivery, they will usually try again or leave a message with instructions for redelivery. you may also check your courier tracking page (sent together with your order confirmation email) for the latest updates.lost or damaged package - please email us at contactus@methodhome.com.sg with your order number and pictures of the damaged parcel. we will solve you for you promptly.

Question 5

I want to update my delivery info, can I?

Accepted Answer

we're here to help!if your order hasn’t been processed yet, we can still help with the redirection. 📦 if it's already on the way, we’ll do our best to coordinate with SPX to redirect it, however, please note that once the parcel is out for delivery, changes may no longer be possible.please drop up an email at contactus@methodhome.com.sg with your new address and order number, and we'll check the status of your order and get back to you shortly.

Question 6

what if tracking says 'delivered' but I didn't receive anything?

Accepted Answer

Oh no, we know how worrying that can be, and we’re here to help.First, please double-check these spots:• Your front door or gate• Mailbox or parcel box• With family members, neighbors, or building staffStill can’t find it?No worries, we’re here to help. Please drop us an email at contactus@methodhome.com.sg with your order number. We will get back to you promptly.

Question 7

Can I exchange an item?

Accepted Answer

If your item qualifies for an exchange (unopened, unused, in original condition, and within 15 days of delivery), it may qualify for an exchange. Please drop us an email at contactus@methodhome.com.sg with your order number and we will access the request promptly.

Question 8

I want to return a product.

Accepted Answer

Please drop us an email at contactus@methodhome.com.sg with your order number and pictures of the items you wish to return. We will assess the situation and reply you promptly.

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