coupons + samples

do you have any coupons or samples?

who doesn't love a little free method? the best way to receive the latest promotions and coupons from method is to sign up for our mailing list. you'll see a box at the bottom of the homepage that states "sign up to get the latest news." simply enter your email address and you'll be registered!

 

ingredients

does method contain ammonia?

no. we think ammonia is a dirty ingredient and do not use it in any of our products.

does method contain gluten?

all of method’s products are 100% gluten-free and safe for those with Celiac disease.

does method contain phthalates?

no. we specifically exclude phthalates from our formulas. we also choose packaging materials that do not contain phthalates. so you can be sure that none of these sneaky chemicals will find their way into your home from any of our products.

does method make a bleach alternative?

no, we have not yet found a bleach alternative product that meets our health and environmental standard. if you are looking for a non-toxic way to whiten your whites, you may want to try hydrogen peroxide.

does method contain optical brighteners?

method uses a brightening agent in our laundry detergent to improve performance, particularly for white laundry. our external materials review partner, EPEA, completed a comprehensive environmental and toxicological assessment of the ingredient and deemed it safe, non-toxic to people, not irritating to skin, not carcinogenic, not accumulative in the environment and biodegradable. the ingredient is made from synthetic materials and their use level is minimal (under 0.05%), we are confident in the safety of using it until a renewable alternative is developed.

does method contain parabens?

never. method doesn’t contain any parabens. they are on our Dirty Ingredients List and therefore are never considered as formulation ingredients.

does method contain triclosan?

no, none of method’s products contain triclosan, which is on our Dirty Ingredients List and therefore would never be considered as a formulation ingredient.

does method contain sodium lauryl sulphate (SLS)?

 

yes, we do use this particular ingredient, which is derived from coconut oil and used for its lathering and efficacy properties, in a number of our products at minute levels.

there has been some controversy over SLS being carcinogenic. SLS is a safe ingredient and has not been classified as a known, probable or even suspected carcinogen by either the International Agency for Research on Cancer (www.iarc.fr) or the American Cancer Society (www.cancer.org). the ACS has actually gone so far as to issue a statement to this effect.

while the carcinogen concern is completely unfounded, SLS can in fact be a moderate skin and eye irritant when used in high concentrations and unbuffered. method only uses SLS in our formulations at sufficiently low concentrations so that any irritation concern is irrelevant.

when deciding to use Sodium Lauryl Sulfate in some of our formulations, method did a complete assessment of the environmental and health aspects of this ingredient, including tests for toxicity and biodegradability. this was done in cooperation with the EPEA, an independent environmental research institute led by Dr. Michael Braungart, author of the landmark text Cradle to Cradle. their findings showed SLS to be altogether safe in its intended usage, non-toxic, non-carcinogenic and environmentally preferable.

 

does method contain cocamide DEA?

method no longer uses Cocamide DEA in any of its products and has not produced any product with this ingredient since April 2013. 
concerns about this ingredient have to do with the possible presence of harmful contaminants found in some sources of Cocamide DEA. we have always sourced the highest quality Cocamide DEA that has been stripped of these contaminants.
historical testing has shown that no detectable amount (under 50 parts per billion) has ever been found in method products. that being said, we reformulated our products with a milder, gentler surfactant system that has the same high quality look and feel consistent with method products. method hand wash no longer contains Cocamide DEA.

does method contain phosphates?

absolutely not. method is 100% phosphate-free.

does method contain animal-by products?

no, all method products are vegan and cruelty-free.

does method contain nuts or nut oils?

the only product that contained some natural almond oils was method bloq eternal optimist body lotion, which has been discontinued. method cleaning products do not contain nut oils. our almond-scented products do not contain any nut proteins, which is what causes an allergic reaction. the products are safe for use around people with nut allergies. of course, we are not doctors, so it's always best to check with your physician if you have concerns.

do you list your ingredients on your bottles?

this has always been a tough one for us. compromise our minimalist design or list our full ingredients on the back of every package? well, our best critics (you) have spoken and overwhelmingly…ingredients it is.

all of our product pages on the web have ingredient listings, and we now also list ingredients on packaging labels. as always, method is naturally derived, non-toxic, biodegradable and non-corrosive.

do your products ever expire?

eventually yes, all of our products have about a two and a half year shelf life.

are method fragrances natural or synthetic?

method fragrances contain both natural essential oils and synthetic components. at method, we work closely with our fragrance houses to develop innovative aromatic experiences that exceed the strict internal health and environmental standards we have for all of our ingredients. in the development of a fragrance, like any other component of a product, the materials must be healthy in all respects – for people and pets, for the homes in which they are used, and in the environment. any material that is used in a method fragrance must meet this minimum to even be considered as a formulation component. specifically, all fragrance materials must be shown to be non-irritating, non-toxic and non-allergenic, and must be fully biodegradable.

our fragrance blends contain both essential oils from natural sources and complementary components that are man-made. the essential oils are selected to best capture the essence of natural scents, while the man-made materials are selected to deliver the broadest possible palette of aromas by enhancing or complementing the natural oils. materials from either origin are healthy, environmentally friendly and have been responsibly produced.
to support our fragrance development process, method uses an independent environmental research institute (www.epea.com) to identify the optimal fragrance materials. additionally, all of the fragrances that method has submitted to the US EPA’s Design for the Environment program have been approved as safe materials.

why does method uses dyes in its products?

at method, we think cleaning should be fun, not boring. we love colors, so we use dyes that are safe and environmentally friendly. we use FD&C and D&C approved dyes, comprised of both natural and synthetic components, which have been proven to be safe and effective.

we have chosen to use these particular dyes because they have been certified as non-toxic, non-carcinogenic and safe on surfaces. in products for use on surfaces other than skin, we use polymeric dyes, which produce the vivid colors found in method products. these dyes also reduce the potential for staining and/or discoloration of sensitive surfaces by encapsulating the colors (chromaphores) in a matrix, making them non-particulate.
to certify environmental and human safety, method uses an independent, third party testing partner, the EPEA (www.epea.com & www.braungart.com). testing includes factors such as biodegradability and non-toxicity.

is method organic?

no, method products are not organic.

we find that there are other more relevant terms to describe healthy cleaning products, terms that directly address both the health and environmental benefits of using them. we formulate all of our products to be non-toxic and biodegradable. we use high percentages of naturally derived ingredients and ensure that they are sourced from preferred sources whenever possible. we find that focusing on these characteristics best describes the products’ traits, rather than focusing solely on the agricultural practices used to produce the ingredients.

 

method as a company

what is method's mission statement?

to inspire a happy and healthy home revolution.

is method environmentally friendly/green?

definitely. we have a whole group of formulators, engineers and scientists that keep method products their greenest. we call them our “greenskeepers.” they:

  1. assess all of the ingredients in our formulations to guarantee that they are good for the environment, completely healthy for people and pets and are sourced responsibly.
  2. ensure method’s final products are biodegradable, non-toxic and safe for river and marine life.
  3. conduct external testing based on international standards for biodegradability and non-toxicity of our products.
  4. constantly seek ways to make products with no compromises in environmental performance or efficacy.

if they can’t find a way to make a product work well and be healthy, we won’t make it. period.

 

is method non-toxic?

method cleaning products are ‘non-toxic’ under normal usage conditions, do not give off harmful vapors and are safe for use around children, pets and women who are pregnant. all ingredients in our cleaning products are carefully screened before consideration as a formulation ingredient to make sure they contribute to an effective cleaning process without presenting any possibility of harm to the user when used as directed.

where is method made?

the vast majority of method’s product line is made here in the US. in some cases, we have not been able to find US makers of some innovative technologies and produce goods abroad in Germany, China, Canada and the UK. you can see where your method product was made by checking out the package. if it says Made in the USA, it was.

is method tested on animals?

never. method is 100% cruelty-free, has never tested its products nor their ingredients on animals and does not endorse, request nor commission any animal testing on our behalf. method works with our suppliers to ensure that no animal testing ever be done in the development of ingredients for our products. some suppliers of the more commonly used ingredients in cleaning and personal care products have been in production for over 50 years, and have performed animal testing in this time. method does not solicit, endorse, nor encourage animal testing from its suppliers; however, we bare no effect on testing done prior to our existence. given that the vast majority of regulatory agencies in the world have historically preferred animal testing to gauge the safety of materials, the number of possible ingredients that have been animal tested at some point in their history is huge. method has a forward-looking approach to making animal testing obsolete. we obtain statements from our suppliers that no testing is done on our behalf, and have lobbied to gain acceptance for our non-animal product testing protocols from various regulatory agencies, consumers, and others. for our product safety testing we use in-vitro (non-animal), simulated skin and eye irritation tests, and have been successful in arguing that various federal and state agencies should accept these test methods in the place of animal test results.

these efforts were part of the reason PETA named our two co-founders, Adam Lowry and Eric Ryan, people of the year for 2006 for their leadership in cruelty-free business practices and gave method a ‘proggy’ award that same year.

who can I contact about your website?

got input? we’d love to hear it. found an error? problem? suggestion? that's great too. please send any issues with our site to contactus@methodhome.com.sg and it will be forwarded to the appropriate contact.

 

online shopping + company

I'm having trouble ordering on your site.

if you're having trouble ordering online, and would like to contact someone, please email us at contactus@methodhome.com.sg.

why am I getting an error message when I enter my credit card information?

there are several reasons for problems with credit card transactions:

  1. your card may have expired or reached its limit. please check with your credit card provider if you are having issues using your card.
  2. there may be a transaction error either on our end or your bank’s. in this case, please try entering in your information again at a later time.
if you continue to have problems, you can contact someone to help by calling us at 6288 2277 or email us at contactus@methodhome.com.sg.

 

how do I cancel my online order?

since most orders ship out the following day, orders may only be cancelled the day they were placed. if you need to cancel your order, please email us at contactus@methodhome.com.sg.

how much does it cost to ship my order?

let’s face it, cleaning products are heavy. and shipping can be expensive. to help keep your shipping costs in line, we suggest placing more than one item in your cart. you get free local singapore delivery if your order is more than SGD$30.

 

product usage + packaging

I cannot get my hand wash pump to work. Help.

our hand wash pumps are a bit different than others on the market in that they do not lift up and release. for best results, first ensure that the dispenser is screwed on tightly to the bottle (otherwise the nozzle will simply spin), turn the nozzle clockwise and then press down to dispense.

have you guys ever thought about refills?

as far as refills go, we currently offer refill sizes of our most quickly used products - the laundry detergent, dish soap and gel + foaming hand wash. we hope to add to our assortment as our retailers give us more shelf space.

can method laundry detergent be used with fabric softener and dryer sheets? What about stain sticks or sprays?

our new method® Laundry Detergent with Smart Clean® Technology will work effectively, if followed by traditional in-wash softener in a rinse cycle (don’t add softener to your wash step, please). it will also work fine with dryer sheets or our dryer-activated softener spray.

is your laundry detergent bottle recyclable?

yes, the bottle is recyclable (#2, HDPE) and while the pump and the shrink sleeve label are made from recyclable materials, these materials are not currently accepted in most US recycling systems.

how is that such a little bit of your laundry detergent works?

we redesigned laundry detergent so it works in a whole new way. getting your clothes clean requires cleaning agents (aka surfactants). surfactants bond to dirt and stains in the wash, lifting them up to be carried away by water. traditional detergent’s cleaning agents are on the inside and water is on the outside.

  1. for these cleaning agents to work, they have to break open to release the surfactants.
  2. this requires agitation and time… and is a little hit-or-miss… not all surfactants break through which means you use (and waste) more detergent than you really need.

our SmartClean Technology™ formula is designed to be inside-out with cleaning agents outside, water inside.

  1. this allows cleaning agents to get to work right away – once released into the wash, they’re like magnets immediately drawn to dirt and stains, so there’s less agitation and time required for contact.
  2. and unlike traditional detergent, more of our cleaning agents are used, that’s why you can use so much less and still get a great clean!

 

can you relock down the squirter on your laundry detergent?

yes! press the pump all the way down. while down, turn the nozzle to the right (clockwise) until the nozzle stops (~ 1.5 times). the pump should stay locked down. note: you will end up dispensing some product in the process.

how do you open and start the pump on your laundry detergent?

grasp the bottle. turn the squirt nozzle on the pump top counter-clockwise (looking from the top) one turn. it should pop up to be ready for use. it will take 2 or 3 pump strokes to prime (that’s engineering speak for when the product's flowing and ready to use).

how do I get all of the product out? I'm having trouble getting my dispenser to empty all the way.

align the pump's opening with the pickup tube at the bottom of the package (look for the pink dot) so it will reach the bottom of the liquid when you get to the end of the product (tilt bottle, as needed).

are the refill pouches recyclable?

great question! we put a lot of thought into this packaging, so we’re glad to see it getting some attention.

first off: this pouch design is not recyclable in US recycling systems, although it is in some other countries in the world. it may seem counter-intuitive that a non-recyclable package is more eco-friendly, which is the reason we thought about this option for so long.

an ecological impact calculation was performed on several packaging options by a Swiss company (Migros) that makes food products. it concluded that the pouch had one seventh the ecological impact than an equivalent-volume PET bottle even if this bottle was assumed to be recycled 80% of the time. given that US recycling rates are far lower than this, the degree of favorability is even higher. the reason for this is that the packaging weight of the pouch is drastically lower than for the PET bottle, with the result that all of the material, water, air and energy inputs in the production, manufacturing process, transportation, usage and retail are scaled down significantly for the pouch.

the pouch is the resoundingly preferable packaging option; however, it is clearly not perfect. the ideal solution would be a version of the pouch that is recyclable. method is currently pursuing this option and hopes to eventually replace the current pouch.

is the squirt + mop floor care safe for laminate flooring?

yes. you can use both the method all floor and wood floor care products safely on laminate without worry of damage.

are method products safe on natural stone?

most of our surface cleaners are safe for use on natural stone, as long as the stone has been properly sealed. our all purpose cleaners, tub and tile cleaner, and daily shower cleaner are all safe to use. however, we don't recommend using the antibac cleaners on natural stone due to its acidity. as a general precaution, we always recommend testing in a small, inconspicuous area first to make sure the product is compatible with the surface.

do I need to rinse the counters after using method?

no. method spray cleaners and wipes are non-toxic and safe for food prep surfaces. no rinsing required.

are the method cleaning wipes compostable?

yes! method’s cleaning wipes were designed to be composted. feel free to dispose of them in your municipal compost bin or in your home compost pile, although it is expected that they will take longer to degrade in home composting piles.

 

safety + allergies

how do method antibacterial products disinfect/sanitize?

our antibacterial cleaners use citric acid to break down the structure of germs.

follow the label instructions to use.
for kitchen and bathroom sprays:
to disinfect: wet the surface. leave for 10 minutes. allow to air dry.
to sanitize: wet the surface. leave for 30 seconds. allow to air dry.
for wipes: wet the surface. leave wet for 10 minutes. allow to air dry.

is method safe to use around pets?

method is safe to use around pets and on surfaces with which your animal may come in contact. method is not dangerous if it comes in contact with pets’ skin or fur but you should wipe excess amounts off the skin or fur with water. if swallowed by a pet, offer your animal a healthy serving of milk or water to dilute and call your veterinarian or the Animal Poison Control Center immediately.

are method's products safe for septic tanks?

yes, all method products are safe for septic tanks, as all of the ingredients are readily biodegradable. method contains no phosphates, hydrocarbons or other septic-problem chemicals.

is the method bathroom tub + tile cleaner safe on acrylic or fiberglass?

yes, method’s bathroom tub + tile cleaner is in fact safe to use on acrylic and/or fiberglass as directed on the labels.

as with all of our cleaners, the tub + tile spray is naturally derived, non-toxic and non-corrosive, meaning it will not damage, dry out or corrode common household surfaces. as a general precaution, we always recommend testing a small, inconspicuous area first when dealing with unsealed stone, painted or unfinished wood or any other surface you are particularly concerned about.

is the method bathroom tub + tile cleaner safe on stone surfaces?

method bathroom tub + tile cleaner is safe on granite, limestone, marble, and any other stone, provided that the stone is sealed. it is also safe on acrylic, glass and fiberglass. as always, each surface is different, so please test method in an inconspicuous area first.

is the method daily shower cleaner safe on granite or marble?

yes, method’s daily shower cleaner is safe to use on granite and/or marble, provided that the stone is sealed.

as with all of our cleaners, the shower spray is naturally derived, non-toxic and non-corrosive, meaning it will not damage, dry out or corrode common household surfaces. as a general precaution, we always recommend testing a small, inconspicuous area first when dealing with unsealed stone, painted or unfinished wood or any other surface you are particularly concerned about.

is method safe for people with allergies?

method is generally a good option for people with allergies and chemical sensitivities, although everyone’s chemistry varies.

if you have chemical sensitivities, we recommend testing a very small amount of method first before using the product throughout your home. you may also be interested in trying method’s fragrance-free hand wash, laundry detergent and dishwashing tablets.

is method safe for people with asthma?

method does not give off harmful vapors and should not cause or heighten the effects of asthma. If you are sensitive to fragrances, we strongly recommend testing a small amount of method before use./p>

is method safe to use around children?

yes. surfaces cleaned with method, including high chairs and/or bathtubs, are absolutely safe for contact by children. method does not leave behind any toxic or harmful fumes or residues, as it does not contain hazardous ingredients.

like all cleaning formulas, method should not be ingested. prolonged exposure to the skin may cause minor irritation and should simply be washed off with water. if method gets in the eyes, it may cause slight irritation, which should be treated by flushing the eyes thoroughly with water. if one of our products is swallowed, simply dilute with a glass of milk or water and consult your doctor. if one of our ultra concentrated products, such as method laundry detergent, fabric softener or dilutable cleaner, is swallowed, dilute with a glass of milk or water and call your doctor or a poison control center immediately.

is method safe to ingest?

like all cleaning formulas, method should not be ingested. if one of our products is swallowed, drink a glass of milk or water and consult your doctor. if one of our ultra concentrated products, such as method laundry detergent, fabric softener or dilutable cleaner, is swallowed, dilute with a glass of milk or water and call your doctor or a poison control center immediately.

 

the definition of a specific term (biodegradable, surfactant, naturally derived)

what does method mean when it says "natural"?

all method products contain natural ingredients. when you see the word “natural” on a method label, it means that 100% of its functional cleaning ingredients – things like soaps, detergents, solvents and enzymes – are either found in nature or derived from natural sources.

what is a "surfactant"?

surfactants are a category of compounds that are quite simply plain old soap. these are compounds that can dissolve organic materials (like grease, oils, dirt, etc) into water, and allow them to be taken away from dishes, surfaces, laundry, etc. they are the workhorse compounds that make cleaning products work. yay surfactants!

what does "HE" mean?

“HE” means high efficiency. it denotes a type of laundry machine that uses less water than standard washers. HE machines are typically side-loading (as opposed to top-loading), and have sealed doors.

method HE-compatible laundry detergents can be used in either standard or HE machines.

what does "naturally derived" mean?

the term “naturally derived” can refer to both formulations and individual ingredients. for ingredients, it means that the main part of the ingredient came from a natural source, and was then converted to its useful form. for overall products, it means that these are composed in the vast majority of naturally derived ingredients.

what does method mean when it says "biodegradable"?

a material that can biodegrade is one that will break down in the environment. in the presence of water, air, and microbes, materials that biodegrade are converted into elements typically found in nature. we select of cleaning ingredients to meet the internationally recognized OECD biodegradation testing standards.

what does method mean when it says "non-toxic"?

“non-toxic” can describe an ingredient or an entire formula. it is used for a formula when all of the ingredients meet a certain level of non-toxicity, or when the modeled sum of all of the ingredient toxicities is less toxic than a widely accepted threshold for safety. to assess the toxicity of our formulations, we use data from suppliers, as well as simulated skin and eye tests. we never test on animals.

what does method mean when it says "compostable"?

ok. put on your science cap. Here goes:

compostability is the breakdown of organic materials into usable compost. the key factors for defining compostability are the rate and completion of degradation of the materials, and the quality of the resulting compost. compostable materials are accepted by municipal compost collection systems, along with food and green waste like lawn trimmings. method’s compostable products, such as our older omop sweeping cloths, can be composted under industrial compost systems. in backyard compost systems, they will take longer to break down. municipal compost facilities don’t exist everywhere – if they aren’t available in your area, ask why not!

 

website, newsletter + people

what does method mean when it says "compostable"?

want to clean up your inbox? we get that. but we’re sorry to see you go.

to unsubscribe, just click on the unsubscribe link at the bottom of any of our method emails.

method never sends unsolicited emails or shares our database with other companies.

what does method mean when it says "compostable"?

easy! just sign up to be a person against dirty under your new email address (you’ll start receiving email mailings to the new address) and if you don't want to receive any more emails from method at your old address, click unsubscribe at the bottom of your method email in the old email account.

how does method collect email addresses?

method respects your privacy. we never send unsolicited emails and we never buy distribution lists.

 

payment methods

what currency are the prices displayed

all prices are stated in Singapore Dollars (SGD) and are all inclusive of prevailing GST charge.

why does checkout only have PayPal as a payment method

PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. PayPal allows you to pay with PayPal's own payment method, or as a payment gateway for your various credit cards. Visa, MasterCard and American Express are all accepted.

is it safe to use my credit card on methodhome.com.sg

every credit card transaction occurs within a secure environment. upon confirmation of your order, we will transfer you to PayPal's secure payment gateway. your credit card information will in no way be stored into our system, it will be securely processed via PayPal.

if my browser froze while in the process of payment, how do I know if payment went through?

all successful transactions are followed up by a confirmation email that contains an order number within an hour of purchase. if you have not received confirmation via email, please try placing your order again.